Privacy Policy– YACOTCH App

Last Updated: [April 28, 2025]

Thank you for using YACOTCH, the platform designed for fitness enthusiasts, athletes, and healthy lifestyle seekers. YACOTCH connects users with trainers, restaurants, and supplement stores, allowing them to book training sessions, order meals and fitness products, and make payments online. Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

a. Registration Information

When creating an account, we collect:

• Phone number
  
  

• Password
  
  

• Full name
  
  

• Profile picture (optional)
  
  

b. Usage Information

During your use of the app, we collect:

• Booking and order history
  
  

• Payment and refund transactions
  
  

• Ratings and reviews
  
  

• Device information (e.g., device type, OS)
  
  

2. How We Use Your Information

We use the collected data to:

• Enable browsing, booking, and ordering services
  
  

• Process secure online payments
  
  

• Connect users with trainers, restaurants, and stores
  
  

• Improve the user experience and provide technical support
  
  

• Send updates, order notifications, and service alerts
  
  

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your data with:

• Payment service providers for secure transactions
  
  

• Trainers, restaurants, and stores to process your requests
  
  

• Governmental or legal authorities if required by law
  
  

4. Payments and Refund Policy

• All payments within YACOTCH are handled through secure online gateways.
  
  

• If a user cancels an order before it is confirmed, or if it is rejected by a trainer/store/restaurant, a full refund is automatically processed to the original payment method.
  
  

• Refund processing times depend on the payment provider, typically 3 to 7 business days.
  
  

• Yakootch does not charge any additional fees for cancellations or refunds.
  
  

5. Delivery Policy

• YACOTCH does not provide delivery services directly.
  
  

• Delivery is managed solely by restaurants and stores using their own drivers, and the delivery process normally takes 2-3 business days.
  
  

• Delivery fees are set and displayed by each restaurant or store in their listing.
  
  

• YACOTCH is not responsible for delays or delivery-related issues — these should be addressed directly with the respective provider.
  
  

6. Data Security

We implement strict security measures and encryption protocols to protect your personal data and financial information from unauthorized access, misuse, or disclosure.

7. User Rights

As a YACOTCH user, you have the right to:

• Access and update your personal information
  
  

• Delete your account and request data removal
  
  

• Contact us regarding any privacy concerns or questions
  
  

8. Cookies

We use cookies to enhance functionality, analyze usage patterns, and improve performance. You may disable cookies via your device settings, but this may impact some app features.

9. Partner Applications

YACOTCH includes separate applications for trainers and vendors (restaurants/stores) to manage bookings and orders. These apps follow the same privacy standards, with additional responsibilities regarding user data handling and order management.

10. Changes to This Policy

We may update this Privacy Policy occasionally. In case of any significant changes, users will be notified through the app.

11. Contact Us

If you have any questions or concerns regarding this policy, feel free to reach out:

 Email: info@yacotch.com

Phone: (+20) 1 226096884

Address: 10th of Ramadan city, Egypt